If a TA cannot reset a NIPRNet ASCL with the unlock code, what should occur?

In the context of PKI operations, if a Trusted Agent (TA) is unable to reset a NIPRNet ASCL (Automated Secure Communication Log) using the unlock code, it is important to facilitate a resolution effectively. The best course of action in this situation is to seek assistance from an Emergency Technical Assistance (ETA) team. The ETA is specifically tasked with addressing technical issues and can provide the necessary support to resolve access problems.

Engaging the ETA ensures that the issue is handled by personnel with the right expertise, who can troubleshoot and might have tools or permissions to resolve the situation more efficiently than the TA alone. This approach adheres to the hierarchical and collaborative nature of addressing technical challenges within military IT frameworks. The focus is on leveraging the specialized support channels designed for such situations to minimize downtime and ensure that users can regain access to their systems promptly.