Can an ETA reset the PIN on a locked SIPRNet token?

The ability for an Emergency Trusted Agent (ETA) to reset the Personal Identification Number (PIN) on a locked SIPRNet token is based on the responsibilities and authorities granted to ETAs within the US Army Public Key Infrastructure (PKI) framework. An ETA is designated to assist in urgent situations where regular Trusted Agents may not be available, thereby ensuring operational continuity and security.

When a user locks their SIPRNet token, it is crucial that they can regain access promptly to maintain secure communications and operations. A locked token typically means that the user has entered the wrong PIN too many times. In such cases, the ETA can reset the PIN to restore access. This function is essential for minimizing downtime and allowing users to continue their work without unnecessary delays.

The role of an ETA includes being empowered to perform immediate actions necessary for restoring service, which includes resetting PINs on tokens—hence supporting the idea that the answer is affirmative. Keeping this in mind, it highlights the importance of having personnel available who are vested with these responsibilities for operational security and efficiency.